Shipping Policy

Everything you need to know about getting your K-beauty safely to your door.

EE-MO Cosmetics Pty Ltd (ABN 37 691 609 560) ("EE-MO Cosmetics", "we") supply products for personal consumer use only and do not support unauthorised resale or commercial redistribution.

Shipping costs & delivery timeframes

We offer free standard delivery Australia-wide on all orders over $75. For orders under $75:

  • $16.00 standard delivery to metro areas — estimated 3–6 business days.
  • $20.00 flat-rate express to metro areas — estimated 1–3 business days.

Delivery timeframes may be extended during sale periods, public holidays, or extreme weather events. International shipping is not currently available.

Processing

Orders are processed within 1–3 business days. We don't process orders on weekends or Australian public holidays.

Authority to Leave (ATL) & signature

All deliveries are made with Authority to Leave (ATL) as the default — parcels are left in a safe spot at the delivery address without a signature, unless the driver deems it unsafe. If no safe place is found, your parcel is redirected to the nearest collection point. EE-MO Cosmetics is not responsible for parcels lost or stolen after they've been marked "delivered" by the courier.

Address accuracy & redelivery fees

We're not liable for packages delivered to an incorrect address provided at checkout — please double-check your details before confirming. If a parcel is returned to us due to an incorrect, insufficient or undeliverable address, a $10 return and redelivery fee applies. For all other returned parcels, a $10 return and restocking fee is deducted from the refund. Couriers may also charge an additional fee for address changes after dispatch.

Tracking your order

Once your order is processed, you'll receive a shipping confirmation email with your tracking number. We recommend a delivery address where someone's available during business hours, or where a safe ATL drop-off is possible.

Order changes & cancellations

Once an order is placed, we can't guarantee changes or cancellations, so please check everything's correct first. Orders suspected of resale or bulk purchasing may be cancelled without notice.

Missing or incorrect items

If your parcel arrives with missing or incorrect items, contact us at info@eemo.com.au within 1 business day of receiving it so we can sort it promptly.