Privacy Policy

EE-MO Cosmetics Pty Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent way. This policy outlines how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Scope

This policy applies to all personal information collected by EE-MO Cosmetics Pty Ltd through our website, social media channels, and other interactions with customers. Our online store is hosted on Shopify, and payments are processed securely by Shopify Payments and other third-party providers.

1. Collection of personal information

We collect personal information necessary for our business activities, including: name, email address and phone number; shipping and billing address; payment details (processed securely via third-party providers); purchase history and preferences; IP address, browser type and device information; and social media interactions and feedback.

We collect this directly from you when you make a purchase, sign up for our newsletter, create an account, contact us for support, or take part in promotions or surveys. We may also collect information automatically via cookies and analytics tools (e.g. Google Analytics).

2. Use of personal information

We use your personal information to process and deliver orders; communicate with you about your purchases or enquiries; send promotional offers and updates (with your consent); improve our website and services; and comply with legal obligations.

3. Disclosure of personal information

We may disclose your personal information to payment processors and delivery partners; marketing and analytics providers; IT and customer support providers; and government authorities if required by law. We do not sell your personal information. If we disclose information overseas (e.g. cloud hosting), we ensure appropriate safeguards are in place.

4. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access — including secure servers and encryption, access controls and staff training, and regular audits and updates.

5. Access and correction

You have the right to request access to your personal information, and to ask for corrections if it's inaccurate or incomplete. To make a request, contact us using the details below.

6. Complaints

If you believe we've breached your privacy rights, contact us and we'll respond promptly to resolve your concerns. If you're not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7. Contact us

EE-MO Cosmetics Pty Ltd — ABN 37 691 609 560
Tallawong, NSW, Australia
Email: info@eemo.com.au

Updates to this policy

We may update this policy from time to time. Changes will be posted on our website with the updated date.