Returns & Refunds

Ordered something that's not quite right? Here's how returns work — no drama.

Returns

You may return new, unopened items within 14 days of delivery for a full refund of the product cost. Initial shipping costs are not refundable. We don't cover return shipping for change-of-mind returns.

If the return is due to our error (for example, an incorrect or defective item), we'll reimburse your return shipping cost.

To start a return, contact us at info@eemo.com.au with your order number and item details within 3 business days of receipt, and we'll reply with return instructions.

If an item arrives damaged in transit, please contact us within 1 business day of receipt.

Refund timeframe

Refunds are generally processed within 2 weeks after we receive the returned item.

Beauty Cabinet gifts

Free gifts earned through the Beauty Cabinet (including gift-with-purchase items) have no cash value and aren't refundable. If you return an order that earned a gift, please return the gift with it — otherwise its value may be deducted from your refund.

Disclaimer

We want you to find the product that suits you best, so we do our best to provide up-to-date ingredient lists to help your decision. That said, ingredients can occasionally change without notice — please refer to the product box for the most accurate information.

Patch-testing advice

Before using any new skincare product, we strongly recommend a patch test:

1. Apply a small amount to the skin on your inner elbow. Wait 24 hours.
2. If there's no irritation, apply a small amount behind your ear. Wait another 24 hours.
3. If no reaction occurs, you're good to use it on your face.

To spot any sensitivities, always introduce one new product at a time.