FAQ

The quick answers. Anything we've missed? Email us at info@eemo.com.au and we'll help.

Are your products 100% genuine?

Every single one. We only stock authentic K-beauty, sourced and hand-checked by us — no fakes, no grey-market guesswork.

Where do you ship?

Australia-wide. We offer free standard delivery on all orders over $75; under that it's $16.00 standard (3–6 business days) or $20.00 express (1–3 business days). International shipping isn't available just yet.

How long will my order take?

We process orders within 1–3 business days (not weekends or public holidays). Once it's on its way you'll get a tracking email.

Can I return something?

New, unopened items can be returned within 14 days of delivery for a refund of the product cost. Just email info@eemo.com.au with your order number within 3 business days of receiving it and we'll send return instructions. If something arrives damaged or we've made a mistake, tell us within 1 business day and we'll sort it.

Should I patch test?

We always recommend it with a new product: dab a little on your inner elbow and wait 24 hours, then behind your ear for another 24. No reaction? You're good to go. Introduce one new product at a time so you can spot any sensitivities.

What are EE-MO Testing Notes?

Our own honest, hands-on take on each product — how it smells, how it feels, whether we reckon a busy mum will love it. We won't tell you whether something “works” (skin is personal), but we'll always tell you what the box never does.

What's the Beauty Cabinet?

Our free rewards club — every order earns you a little gift, matched to your skin. Leave your skin concerns in the cart note at checkout and we'll choose something to suit. There's more on the Beauty Cabinet page.

How do I get in touch?

Email info@eemo.com.au — we're two mums and we read every message.